The Client Care Team Member is responsible for all payroll-related tasks.  Responsibilities include collecting and reviewing employee information. working hours, calculating wages, salary, rates, commission, bonuses, other compensation, time worked, paid leave, holidays, deductions, withholdings, address changes, preparing and processing employee payments, client payroll accounts, and maintaining accurate payroll records via fax, email, call-in, automatic, or ReadyPay Online and provide client with various reports as needed.  Primary areas of responsibility surround the processing of payroll, client support regarding products and services which includes having an overall understanding of overtime rules, work weeks, paid time off plans, ad hoc reporting and general knowledge of available products and services.  Interacts with clients to provide support and training for overall payroll needs while identifying areas for improvements and recommending other products/services.  Acts as liaison between Payday Sales, IT,  Implementation Team and Clients to document, communicate and train end users on employee and client maintenance. 


Primary Responsibilities